SHIPPING & RETURNS

BOOKINGS

 

BOOKINGS SHOULD BE MADE ONLINE OR VIA TELEPHONE, A £50.00 NON REFUNDABLE DEPOSIT WILL BE TAKEN TO SECURE YOUR PLACE ON A ONE DAY COURSE, £100 DEPOSIT FOR A 2 DAY COURSE.

ONCE WE HAVE PROCESSED YOUR BOOKING WE WILL SEND YOU A CONFIRMATION EMAIL WITH AN INVOICE. YOUR PLACE IS GUARENTEED ONCE PAYMENT HAS BEEN RECIEVED. ALL OA TRAINING COURSES LISTED ON THE WEBSITE HAVE COURSE FEES THAT INCLUDE TUITION ON THE DAY(S), ALL RELEVENT COURSE MATERIALS AND REFRESHMENTS.

FULL PAYMENT IS TO BE PAID A MINIMUMOF 7-DAYS BEFORE THE COURSE.

ONCE THE FULL PAYMENT IS MADE THIS BECOMES NON REFUNDABLE UNDER ANY CIRCUMSTANCES.

YOU MAY TRANSER TO ANOTHER DATE IF YOU CAN NOT MAKE THE TRAINING.

 

SPECIAL REQUIREMENTS

 

THE OA WILL MAKE EVERY EFFORT TO ACCOMMODATE SPECIAL REQUIREMENTS THAT HAVE BEEN NOTIFIED IN ADVANCE VIA EMAIL TELEPHONE OR WEBSITE.

 

COURSE INSTRUCTIONS

 

COURSE INSTRUCTIONS INCLUDING OUTLINE OF THE DAY, VENUE DETAILS, MAP AND LOCAL HOTEL DETAILS WILL BE ISSUED APPROXIMATELY ONE TO FOUR WEEKS PRIOR TO THE COURSE VIA EMAIL AND TEXT MESSAGE, IF YOU HAVE NOT RECIEVED YOUR COURSE INSTRUCTIONS THREE DAYS PRIOR TO THE TRAINING COURSE, PLEASE CONTACT THE ACADEMY.

THE OA WILL NOT BE HELD RESPONSIBLE FOR NON-RECIEPT OF COURSE INSTRUCTIONS AND REFUNDS WILL NOT BE ISSUED UNDER SUCH CIRCUMSTANCES.

 

RETURNING FOR MORE TRAINING

 

WE ALLOW STUDENTS TO RETURN FOR FREE FOR EXTRA TUITION IF A STUDENT WAS TO NOT FEEL CONFIDENT WITHIN 6 MONTHS OF THE ORIGINAL TRAINING DATE, WE WILL ALWAYS OFFER ONGOING LIFETIME SUPPORT VIA EMAIL, TEXT OR TELEPHONE.

 

 

TRANSFERING A COURSE DATE

 

THERE IS NO CHARGE FOR TRANSFERING YOUR BOOKING TO THE SAME COURSE ON AN ALTERNATIVE DATE PROVIDED YOU NOTIFY OA IN WRITING UP TO 10 DAYS BEFORE THE START AND IF THERE IS AVAILABILITY.

YOU WILL NEED TO BOOK A NEW SPACE AND PAY A NEW DEPOSIT TO SAVE A PLACE THEN YOU WILL HAVE £100 LESS TO PAY BEFORE THE DAY.

NO REFUND WILL BE GIVEN IN THE EVENT OF A TRANSFER.

NO MORE THAN 1 TRANSFER WILL BE ALLOWED.

REQUESTS TO TRANSFER MUST BE MADE IN WRITING AND SENT BY EMAIL TO info@oakleyacademy.co.uk.

 

 

COURSE CANCELLATION

 

IF YOU FAIL TO ATTEND THE COURSE ON WHICH YOU ARE BOOKED AND HAVE NOT GIVEN PRIOR NOTICE TO OA THEN THE COURSE FEE WILL REMAIL PAYABLE IN FULL AND NO TRANSFER WILL BE ALLOWED.

WHEN CIRCUMSTANCES DICTATE, OA RESERVES THE RIGHT TO ALTER PUBLISHED PROGRAMMES, TRAINERS, FEES OR VENUES WITHOUT PRIOR NOTICE. IN THE EVENT OF A COURSE BEING CANCELLED, A PARTIAL REFUND OR TRANSFER OF THE COURSE FEE WILL BE MADE BUT NO COMPENSATION WILL BE PAID FOR ANY ADDITIONAL COSTS INCURRED.

IN THE EVENT OF CANCELLATION WITH PRIOR NOTICE (NOT BY OA) DEPOSITS WILL BE TRANSFERRED TO THE NEXT AVAILABLE DATE.

COURSES ARE NON REFUNDABLE AFTER FULL PAYMENT WHEN MANUALS ARE RECIEVED, AND COMPLETION OF TRAINING, REFRESHER TRAINING EITHER BY EMAIL OR AT A COURSE IS FREE UP TO 6 MONTHS AFTER TRAINING.

 

KIT

 

A KIT IS INCLUDED IN YOUR COURSE, THIS INCLUDES EVERYTHING YOU NEED TO TRAIN IN THE APPLICATION OF HAIR EXTENSIONS,

WE DO NOT SUPPLY A COLOUR RING AS WE HAVE FOUND IT MORE BENEFICIAL FOR STUDENTS TO HAVE A LIST OF SUPPLIERS TO CHOOSE FROM TO OFFER CLIENTS MORE CHOICE OPPOSED TO JUST BEING STUCK WITH ONE. YOU WOULD NEED TO GET ONE FROM YOUR CHOSEN SUPPLIER, WITH TRADE DISCOUNT, HOWEVER MANY SUPPLIERS WILL HELP WITH A COLOUR MATCH SERVICE VIA PICTURES TOO.

 

 

VENUES

 

DETAILS OF THE SPECIFIC VENUE WILL BE SENT IN THE COURSE INSTUCTIONS FOR ALL TRAINING COURSES.

 

DRESS CODE

 

THERE IS NO DRESS CODE: HOWEVER PLEASE WEAR COMFORTABLE CLOTHING AND PLEASE CHECK THE COURSE INSTRUCTIONS SENT TO YOU FOR ANY FURTHER INSTRUCTIONS.

 

LIABILITY

 

THE OA DOES NOT ACCEPT ANY RESPONSIBILITY FOR ANY STUDENTS WHO FAIL TO OBTAIN PUBLIC LIABILITY INSURANCE OR FOLLOW THE INSTRUCTIONS THEY RECIEVE ON COURSES AND THEREFORE RESULTING IN ANY ACCIDENT OR INJURY TO CLIENTS.

 

INSURANCE

 

INSURANCE IS GUARANTEED FROM ABT FOR OUR GROUP COURSES AND ABT ONLINE FOR OUR ONLINE COURSES, YOU CAN GET PUBLIC LIABILITY INSURANCE FROM THESE COMPANIES WITH OUR CERTIFICATE. WE CAN NOT GUARANTEE THAT ANY PROVIDER YOU HAVE AN EXISITING POLICY WITH WILL ADD YOUR NEW SKILLS ON HOWEVER SOME WILL, PLEASE CHECK WITH YOUR PROVIDER.

 

 

CERTIFICATE

 

YOUR CERTIFICATE OF TRAINING WILL ARRIVE TO THE EMAIL ADDRESS YOU PROVIDED BEFORE TRAINING 3-4 DAYS AFTER THE COURSE DATE YOU ATTENDED. IF THERE WAS EVER A DELAY WE WOULD NOTIFY YOU.

IF FOR ANY REASON YOU DO NOT RECEIVE YOUR CERTIFICATE YOU MUST CONTACT US WITHIN ONE MONTH OF TRAINING.

ANY REQUESTS FOR CERTIFICATES AFTER THIS WILL DEEMED AS A LOST CERTIFICATE AND A CHARGE OF £8 WILL BE NEEDED TO RESEND A NEW HARD COPY CERTIFICATE, AN E REPLACEMENT CAN BE SENT FREE OF CHARGE.

 

 

ONLINE COURSES

 

ONLINE TRAINING COURSES ARE NON REFUNDABLE ONCE PAYMENT HAS BEEN MADE DUE TO COPYRIGHT CONTROL.

FULL PAYMENT MUST BE MADE PRIOR TO RECEIVING ANY GOODS

STUDENTS HAVE 1 YEAR FROM RECEIVING THE KIT TO COMPLETE TRAINING

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